Hyatt Hotels brought me on board to also completely revamp both their internal Property Management System, used in every brand and property worldwide to check in/out guests and manage hotel operations, and the B2C hyatt.com.
The internal PMS was built on an outdated system that had an extremely high learning curve; was not able to scale or used on mobile devices and due to its one-size-fits-all nature; didn’t deliver the best experience for users in various positions (front desk, management, etc.), countries (languages), special needs users (lack of focus on accessibility) and environments (low visibility on certain screens due to lighting environments in some properties).
The initial roll out in properties worldwide saw a significant decrease in time to check in/out guests, a massive decrease in learning curve and desire for quick adoption by other properties and brands.
